Correcting your information if it’s wrong

If you believe your personal information is wrong, you should write to the organisation, to tell them what information you believe is wrong and what should be done to correct it.

There is no particular form of words you should use, but make clear the following:

• who you are and what personal information is wrong; and
• what should be done to correct it.

If you are sending a letter, it is advisable to send it by recorded delivery. You can also email your letter if the organisation can identify you and the personal information you are referring to from your email.

Keep a copy of what you send and any replies you receive. Record the dates of all correspondence.

Who do I contact if I have difficulty getting my information corrected?

If the organisation fails to correct the information on your request, you should write to them again, enclosing a copy of your original letter and requesting a response.

If they still refuse, or fail to deal with your request, visit our website www.ico.gov.uk or contact our helpline on 08456 306060 for advice on what to do next.