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Our year at a glance

Data protection casework

More than half of data protection cases required us to simply provide advice and guidance. In some cases this advice was relatively straightforward, in others extremely complex. In the remainder of cases, we considered whether a breach of the Data Protection Act or Privacy and Electronic Communications Regulations was likely to have occurred.

In one third (35.28%) of these cases we decided a breach was likely to have occurred and the organisation took remedial action in three quarters (77.49%) of these cases. Such remedial actions may include a data controller correcting an individual’s record, implementing a data protection policy or training staff.

Pie chart - outcome of cases solved


Performance against targets
Time to close cases
Target
Actual
30 days or less 40% 66%
90 days or less 90% 91%
180 days or less 98% 98%
     
Received Closed Work in Progress
23,988 24,084 1,978

Pie chart - Age of cases - calendar days


Nature of complaints
The business areas generating the most complaints are as follows:
Internet 13.32%
Lenders 12.12%
Direct marketing 10.32%
Telecoms 7.15%

The most frequent reasons for complaining are as follows:
Subject access 28.94%
Inaccurate data 17.55%
Unwanted telesales calls 15.51%
Disclosure of personal data 10.05%
Unwanted sales faxes 6.33%
Unwanted sales email 5.94%

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