Request Ref: FOI/709
Date of Response: 03/09/2007
Request:
1) Does the ICO have any guidelines, policies etc. regarding acknowledgement of letters, requests, guidelines, rules, policies, procedures etc regarding the time limit of initial sifting of requests, also a policy on complaint?
2) Does the ICO have any statistics regarding the following on a annual basis
a) Number of contacts by ordinary members of the public to the ICO seeking clarifications, information etc
b) What is the average response time to such requests, contacts
c) How many requests does the ICO receive for assessment and/or complaint against organisations for failing to comply with the Data Protection Act 1998 and Freedom of Information Act 2000?
d) At what percentage of these requests ends up in formal assessments?
e) How many of these assessments found that the complaints were justified?
f) How many enforcement actions did the ICO do on these?
3)How many times were it found that the staff of the ICO failed to comply with relevant rules/guidelines e.g. acknowledge letters, acting within specific time limits etc?
Response FOI/709
Request ref: FOI/533
Date of response: 05/01/2007
Request:
Information regarding the major outsourcing (ICT and business) contracts ICO operates.
Response FOI/533
Request ref: FOI/508
Date of response: 05/12//06
Request: Information request regarding Electronic Document and Records Management (EDRM).
Response FOI/508
Request ref: FOI/454
Date of response: 07/09/06
Request: How many emails do you deal with each day? And how many of these do not receive any response?
Response FOI/127
Request ref: FOI/129
Date of response: 15/07/05
Request: I require details of the recipients to whom any personal data has, will or may at some future time be disclosed. Together with an explanation of the organisational and technical measures you have in place to secure my data against unauthorised or accidental disclosure, destruction or erasure, and I require that you advise me of the duration for which you intend to retain any data you have chosen to record.
Response FOI/129
Request ref: FOI/015
Date of response: 13/01/05
Request: Please can you provide me with the following information:
How do you currently file and archive all of your records?
How do you manage FOI requests? Is this a manual process or do you have technology in place? If so, what is it?
Do you have an electronic document and records management system to aid you in record retrieval, and if this is the case, what do you use?
Do you currently have a web Content Management System in place? What software do you use?
Response FOI/015
Go back to the disclosure log